Answers for every
part of your ride.

When rider access is available in your market, open the AkiGO rider experience, enter your pickup and destination, review the available ride options, choose a payment method, and confirm the request.

The marketing website does not currently provide live web booking. Ride requests are intended to be handled through the AkiGO rider experience when available.

Scheduled ride availability may depend on the market, service type, pickup area, and driver availability. The rider experience will show whether scheduling is available for the requested trip.

Available trip changes depend on the ride status and app workflow. If an edit option is not available, the rider may need to cancel and create a new request.

The rider experience is designed to show driver assignment, pickup progress, estimated arrival information, and trip-status updates when a driver has accepted the request.

Wait time can be affected by driver availability, distance, traffic, weather, special ride requirements, market coverage, and controlled-rollout limits.

The rider experience is intended to present an estimated or upfront price before confirmation when the required trip information is available.

Pricing may reflect distance, estimated time, ride type, demand, traffic, weather, airport or event conditions, scheduled service, and other market factors.

No. The marketing website does not provide live fare quotes. Current ride pricing is shown inside the rider experience when booking is available.

Applicable tolls, airport charges, taxes, regulatory fees, waiting charges, or other trip-related amounts may be included or added according to the booking details and applicable policy.

Available ride types can vary by market and vehicle supply. The rider experience will show the options that are actually available for the requested trip.

Supported methods may include eligible payment cards, AkiGO wallet balance, and device-based payment options where enabled.

Payment timing can depend on the payment method and trip workflow. A payment may be authorized before dispatch and completed or adjusted after the trip according to the final eligible charge.

Eligible riders may use available AkiGO wallet balance when the wallet option is enabled and the balance is sufficient for the requested transaction.

The rider experience may ask for another payment method or prevent confirmation until a valid payment method is available. A failed payment can also require follow-up before future requests.

Refund eligibility depends on the trip status, cancellation timing, payment method, final charge, and applicable policy. Approved refunds may take additional time to appear depending on the payment provider.

Eligible wallet, payment, refund, and trip-charge activity is intended to appear in the rider account or wallet activity area.

A rider may cancel through the available trip controls before or during eligible trip stages. The app should show the applicable action and any relevant warning before confirmation.

A cancellation fee may apply depending on when the ride is cancelled, whether a driver has been assigned, the driver’s progress, waiting time, and the applicable policy.

Cancellation before driver assignment may be eligible for a full release or refund, subject to the payment status and applicable policy.

Cancellation after assignment may be reviewed differently because the driver may already be traveling toward the pickup.

The rider experience may return the request to dispatch, attempt reassignment, or end the request depending on the trip state and available coverage.

Call local emergency services immediately when there is immediate danger. Use AkiGO safety or support tools afterward when it is safe to do so.

The rider experience may provide trip-sharing tools so selected contacts can receive relevant trip information where the feature is available.

Use the in-app safety or support workflow and provide accurate trip details, messages, photos, and other relevant information. Do not use a standard support form for an active emergency.

Driver onboarding may include identity, license, vehicle, insurance, driving-record, background, and market-specific review steps where applicable.

Compare the driver, vehicle, plate, and trip information shown in the rider experience with the arriving vehicle before entering.

Available assistance depends on the market, vehicle supply, service category, and the details provided during booking. Riders should add accurate requirements before confirming when the option is available.

Service-animal handling must follow applicable law and AkiGO policy. Riders should provide relevant information through the booking or support workflow when needed.

Vehicle compatibility depends on the size and type of mobility device, available cargo space, and whether an accessible vehicle option is available in the market.

Use the accessibility feedback or contact workflow and include the page, feature, trip, device, and assistive technology details needed to understand the issue.

No. Availability can vary by market, time, vehicle supply, and service type. The rider experience should show only options that are currently available.

Use the AkiGO Help Center, Contact page, or in-app support workflow when available. Choose the inquiry type that best matches the account, trip, payment, or safety issue.

Include the rider account email, relevant trip or payment reference, date, approximate time, pickup or destination details, and a clear description of the issue. Do not send passwords or complete payment-card numbers.

Use the payment or trip-support category and include the relevant transaction or trip information so the request can be reviewed.

Use the account-support workflow and provide the email or phone number associated with the rider account. Do not create multiple accounts to work around an access problem.

AkiGO should not claim continuous support coverage unless that service is operational. Available support channels and response expectations will be shown in the applicable experience.