Privacy
Policy.

This Privacy Policy applies to AkiGO websites, mobile applications, rider services, driver and courier services, delivery services, business and merchant tools, administrative systems, customer support, safety workflows, marketing pages, and related services that link to this Policy (collectively, the “Platform”).

This Policy applies to riders, drivers, couriers, delivery customers, merchants, business users, website visitors, applicants, prospective partners, support contacts, and other individuals whose information AkiGO processes.

Separate notices may apply to employees, job applicants, contractors, healthcare programs, enterprise customers, or other specialized relationships.

The information we collect depends on how you interact with AkiGO. Categories may include:

• Account and identity information, such as name, username, email address, telephone number, profile image, date of birth, authentication information, and account identifiers.
• Ride and delivery information, such as pickup, destination, route, requested service, passenger or item details, instructions, timestamps, status, communications, and completion records.
• Location information, including precise or approximate device location, driver location, courier location, pickup and drop-off coordinates, route progress, and background location where enabled and permitted.
• Payment and transaction information, including payment method details handled by payment providers, wallet activity, charges, refunds, tips, payouts, taxes, and transaction history.
• Driver, courier, vehicle, and eligibility information, including licenses, registrations, insurance, vehicle details, background-review information, tax information, and uploaded documents.
• Business and merchant information, including organization, ownership, location, team, tax, banking, inventory, menu, order, and operational information.
• Communications, support requests, safety reports, ratings, reviews, photographs, recordings, attachments, and feedback.
• Device, browser, network, application, usage, security, diagnostics, and analytics information.

Location is central to transportation and delivery services. Depending on your role, device settings, permissions, and active service, AkiGO may collect precise or approximate location information.

• Riders may provide pickup and destination locations and may permit device location to improve pickup accuracy.
• Drivers and couriers may provide foreground and background location while online, receiving offers, navigating, completing services, or supporting safety and recovery workflows.
• Location data may be used to calculate routes, distance, estimated time, eligibility, pricing inputs, dispatch recommendations, pickup and drop-off status, safety events, fraud signals, and support investigations.

You can control device-level location permissions, but disabling required location access may prevent certain Platform features from working.

For driver and courier onboarding, eligibility, safety, compliance, payment, and account management, AkiGO may collect or receive:

• Driver’s license, identity document, photograph, address, date of birth, and contact information.
• Vehicle make, model, year, color, license plate, registration, inspection, and insurance information.
• Background, motor-vehicle, identity, eligibility, and fraud review results obtained from authorized service providers.
• Tax forms, payout information, bank or debit-card information processed by payment providers, and earnings records.
• Online status, offer activity, acceptance or decline events, navigation, trip and delivery performance, safety reports, support activity, and account-review history.

AkiGO may periodically request updated documents or re-review eligibility when permitted or required.

AkiGO may collect information from restaurants, retailers, healthcare organizations, hospitality providers, professional services, and other business partners, including:

• Business name, ownership, registration, licenses, tax identifiers, addresses, contact information, and authorized representatives.
• Team-member names, roles, permissions, account activity, and location assignments.
• Banking, payout, billing, invoice, transaction, order, inventory, menu, product, delivery, and service information.
• Operational records, scheduled requests, support cases, compliance documents, agreements, and partnership communications.

AkiGO and payment providers may process payment-card details, bank-account information, debit-card information, payment tokens, billing addresses, transaction identifiers, wallet balances, charges, refunds, tips, fees, payouts, and tax information.

Complete card and bank credentials may be collected and stored directly by authorized payment processors rather than AkiGO. AkiGO may receive limited information, such as payment method type, last four digits, token, status, and transaction result.

Financial information may be used to process transactions, prevent fraud, resolve disputes, comply with law, maintain records, and administer driver, courier, merchant, and business payouts.

AkiGO may collect communications sent through the Platform or to AkiGO, including rider-driver messages, customer-courier messages, support chats, emails, call metadata, safety reports, incident descriptions, attachments, photographs, ratings, reviews, and feedback.

Where legally permitted and clearly disclosed, communications may be monitored or recorded for safety, quality, fraud prevention, dispute resolution, training, and support. AkiGO should not activate call recording without the required notice and consent.

When you use the Platform, AkiGO and authorized service providers may automatically collect:

• Device model, operating system, app version, browser type, language, identifiers, notification token, and settings.
• Internet Protocol address, network information, carrier, connection status, and approximate location derived from network information.
• Feature usage, screens viewed, clicks, session times, navigation paths, referrals, and interaction events.
• Crash logs, performance information, diagnostics, errors, security events, and fraud indicators.

AkiGO websites may use cookies, local storage, pixels, software development kits, and similar technologies to operate the website, remember preferences, maintain security, understand usage, measure performance, prevent fraud, and support communications.

Before using nonessential analytics or advertising technologies, AkiGO should confirm applicable consent, opt-out, and disclosure requirements. Users may be able to manage cookies through browser controls and any consent tools provided on the website.

A separate Cookie Policy may provide additional details about specific technologies, providers, purposes, and retention.

AkiGO may use information to:

• Create, authenticate, secure, maintain, and support accounts.
• Provide rides, deliveries, dispatch, routing, navigation, tracking, business tools, payments, payouts, and support.
• Match riders, drivers, couriers, customers, merchants, and businesses.
• Calculate or support pricing, distance, duration, eligibility, availability, fees, incentives, and payments.
• Communicate service updates, receipts, safety alerts, security notices, support messages, policy changes, and marketing where permitted.
• Detect, investigate, prevent, and respond to fraud, abuse, account compromise, unsafe conduct, payment risk, and violations.
• Verify identity, documents, vehicles, insurance, eligibility, tax information, and business information.
• Improve, test, analyze, troubleshoot, secure, and develop Platform features and operations.
• Comply with legal obligations, enforce agreements, protect rights, and respond to lawful requests.

AkiGO may share information as necessary to operate and protect the Platform, including with:

• Riders, drivers, couriers, customers, merchants, and businesses involved in a requested service.
• Payment processors, banks, card networks, payout providers, and fraud-prevention services.
• Maps, navigation, communications, cloud hosting, analytics, security, customer-support, identity, background-review, and other service providers.
• Insurers, claims administrators, professional advisers, auditors, and compliance providers.
• Government agencies, courts, law enforcement, regulators, or other parties when required or permitted by law.
• Parties to a merger, acquisition, financing, restructuring, asset sale, or similar business transaction, subject to appropriate protections.
• Other parties at your direction or with your consent.

AkiGO should contractually require service providers to handle personal information only for authorized purposes and with appropriate safeguards where required.

AkiGO does not intend to sell personal information for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly and may cover certain advertising, analytics, or cross-context behavioral activities.

Before launch, AkiGO must inventory its analytics, advertising, attribution, social-media, and website technologies and update this section to state accurately whether any activity qualifies as a sale, sharing, or targeted advertising under applicable law.

Where required, AkiGO will provide a method to opt out of covered sale, sharing, or targeted advertising and will process recognized preference signals when legally required.

AkiGO retains personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining accounts, processing transactions, preventing fraud, supporting safety, investigating incidents, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, insurance, and regulatory obligations.

Retention periods vary by category. Account, transaction, safety, driver, tax, payment, and legal records may need to be retained longer than ordinary usage or marketing information.

AkiGO should adopt a written retention schedule before launch and securely delete or deidentify information when it is no longer reasonably needed, unless continued retention is required or permitted by law.

AkiGO uses or intends to use administrative, technical, and organizational safeguards designed to protect personal information. These may include authentication, role-based access, encrypted transmission, restricted backend actions, logging, monitoring, vendor review, incident response, backups, and secure development practices.

No method of transmission, storage, or security is completely risk-free. AkiGO cannot guarantee absolute security.

Users are responsible for protecting their passwords, verification codes, devices, and account access and for notifying AkiGO of suspected unauthorized activity.

• Update certain profile and account information through the Platform where available.
• Control device permissions for location, notifications, camera, microphone, photos, and contacts through device settings.
• Manage certain promotional communications through unsubscribe links or preferences.
• Manage cookies through browser settings and available consent controls.
• Request account closure, subject to outstanding obligations, legal retention, safety, fraud, and transaction records.

Disabling information or permissions required for a service may limit or prevent that service from functioning.

Depending on where you live and subject to legal exceptions, you may have the right to request:

• Confirmation of whether AkiGO processes your personal information.
• Access to or a copy of certain personal information.
• Correction of inaccurate personal information.
• Deletion of certain personal information.
• Portability of certain information in a usable format.
• Information about categories of data, purposes, sources, and recipients.
• Opt-out of covered sale, sharing, targeted advertising, or certain profiling.
• Appeal a denied privacy request where applicable.
• Limit certain uses or disclosures of sensitive personal information where required.

AkiGO may verify your identity and authority before processing a request. Authorized agents may submit requests where permitted, subject to verification. AkiGO will not unlawfully discriminate against you for exercising privacy rights.

To submit a request, contact akigo678@gmail.com or use the Contact page. A dedicated privacy-request form should be added before launch.

Depending on your role and service, AkiGO may process information considered sensitive under applicable law, including precise geolocation, identity documents, driver-license information, financial information, account credentials, background-review information, safety reports, and accessibility or accommodation information.

AkiGO uses sensitive information only for purposes reasonably necessary to provide services, verify eligibility, process payments and payouts, protect users, prevent fraud, comply with law, support accommodations, and operate authorized features.

AkiGO should obtain consent for sensitive-data processing when required and provide applicable withdrawal or limitation controls.

The Platform is not directed to children under thirteen, and AkiGO does not knowingly collect personal information directly from children under thirteen without legally required parental consent.

Adults may request transportation or other eligible services involving minors where permitted, but the responsible adult must provide appropriate supervision and comply with child safety, restraint, and account rules.

If AkiGO learns that it collected a child’s personal information in violation of applicable law, it will take reasonable steps to delete or otherwise address the information.

The Platform may integrate with third-party services, including app stores, maps, navigation, payment processors, banks, communications providers, analytics providers, background-screening providers, identity-verification services, insurers, cloud platforms, merchants, and business partners.

Third parties may process information under their own privacy policies. AkiGO is not responsible for privacy practices of services it does not control. Review third-party policies before using those services.

AkiGO is based in the United States. If information is transferred from another country to the United States or another jurisdiction, it may be subject to different privacy laws.

If AkiGO offers services to individuals outside the United States, it will evaluate and implement legally required transfer mechanisms, notices, contracts, and safeguards before processing covered information.

AkiGO may update this Privacy Policy to reflect changes in services, technologies, data practices, vendors, legal requirements, or operations. The updated Policy will display a revised “Last Updated” date.

Where required, AkiGO will provide additional notice or obtain consent before materially changing how previously collected personal information is used.

Questions, concerns, and privacy requests may be directed to:

Before public launch, AkiGO should add its complete legal mailing address, privacy-request workflow, authorized-agent instructions, and any legally required toll-free number or state-specific disclosures.