Rider safety
Stay informed throughout the ride.
Driver and vehicle information
Pickup and trip progress
Rider-driver communication
Trip sharing
Emergency safety workflow
Incident and conduct reporting
AkiGO
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AkiGO Safety Center
Safety tools and guidance for
every journey.
Find emergency guidance, journey-sharing tools, reporting workflows, platform protections, and support information for riders, drivers, couriers, and businesses.
Emergency guidance
Journey sharing
Incident reporting
Safety support
Active journey safety
Important actions, clearly organized.
Journey status
Safety tools available
Emergency
Share journey
Contact
Report issue
For immediate danger, contact the appropriate local emergency service first.
Illustrative Safety Center preview. Available actions can vary by app, journey type, and market.
Quick safety actions
Choose the action that matches the situation.
Emergency assistance
Contact local emergency services when immediate help is required.
OpenShare your journey
Share active trip or delivery details with a trusted contact.
OpenReport a concern
Document a safety, conduct, pickup, delivery, or account concern.
OpenContact support
Reach AkiGO for non-emergency platform support and follow-up.
OpenSafety across AkiGO
Tools for riders, drivers, and deliveries.
Each AkiGO experience has different safety needs, but all are designed around visibility, communication, reporting, and responsible access.
Driver safety
Support for real driving situations.
Trip and rider information
Unsafe pickup reporting
Emergency assistance workflow
Active-trip sharing
Safety check-in tools
Incident reporting and support
Delivery safety
Visibility from pickup to drop-off.
Pickup and courier visibility
Customer-courier communication
Drop-off confirmation
Delivery issue reporting
Journey sharing
Support escalation
Incident reporting
Report concerns clearly and accurately.
Reports should include enough information to support appropriate review and follow-up without exposing passwords or complete payment-card details.
01
Choose the concern
Select the safety, conduct, trip, delivery, payment, or account issue that best matches the situation.
02
Provide accurate details
Include relevant journey information, messages, photos, locations, and a clear description.
03
Submit for review
The report enters the appropriate AkiGO safety or support workflow.
04
Continue follow-up
Respond to requests for additional information and preserve relevant evidence.
Journey sharing
Keep trusted people informed.
Journey-sharing tools are designed to help riders and drivers share relevant trip or delivery information with trusted contacts.
Trusted contacts
Choose people who may receive journey information when sharing is enabled.
Journey details
Share available pickup, destination, driver, vehicle, and progress information.
Safety check-ins
Use available check-in workflows when a journey needs additional attention.
Controlled sharing
Journey information should be shared only through intended safety and support workflows.
Trusted contact preview
Shared only when enabled.
1
Active journey status
2
Pickup and destination information
3
Driver or courier progress
4
Vehicle and account information where applicable
5
Important safety updates
6
Journey completion status
Privacy and access
Safety information should remain protected.
Safety, journey, document, and account information should be available only to authorized participants and systems.
Authenticated account access
Role-based platform permissions
Restricted trip and delivery information
Protected backend actions
Controlled document access
Support and safety audit activity
Eligibility and review
Access depends on responsible review.
Driver and business participation can depend on identity, document, vehicle, eligibility, compliance, and market requirements.
Identity and account review
Driver-license and vehicle review
Insurance and required documents
Background and eligibility checks
Business and operational review
Emergency guidance
Immediate danger requires immediate action.
AkiGO support is not a replacement for police, fire, ambulance, or other local emergency services.
Move to a safer location when possible
Contact the appropriate local emergency service
Use the in-app safety workflow when available
Share accurate journey and location information
Preserve relevant messages or evidence
Contact AkiGO afterward for platform follow-up
Safety questions
Important answers about AkiGO safety.
What should I do during an immediate emergency?
Move to a safer location when possible and contact the appropriate local emergency service. AkiGO support is not a replacement for police, fire, ambulance, or other emergency responders.
How do I report a rider, driver, courier, or delivery concern?
Use the available in-app report or support workflow and provide accurate journey details. Before active app support is available, contact AkiGO using the safety-support email on this page.
Can I share my trip with another person?
AkiGO is designed to support journey sharing through the rider and driver experiences. Availability can depend on the app version, journey type, and launch market.
Does AkiGO guarantee that every journey will be risk-free?
No platform can eliminate every risk. AkiGO is designed to provide visibility, controls, support, reporting, and continuous safety improvements.
How is driver eligibility reviewed?
Driver activation depends on required identity, document, vehicle, insurance, background, and market-specific eligibility reviews.
Safety support
Have a non-emergency safety concern?
Contact AkiGO with the relevant account, trip, delivery, or incident details. Do not include passwords or complete payment-card information.